We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as your item(s) were purchased , are still in their original condition, you have up to 15 days to return your item back to us!
Return
To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund.
What items can be return
When will I get my refund?
This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse
Good to knows...
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Keep any proof of return postage receipts as we may need to view these as part of your return query.
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We only offer refunds onto the original payment method used to make the order.
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For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.
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Refunds can take up to 7 days for your refund to appear in your account once processed.
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If using a Happy Returns Bar in the US or returning to our Regent Street store, a refund will be immediately processed upon return.
All items are inspected on return. Items do not need to be returned in their original packaging, but they should be securely packed to avoid damage during transit.
Exchanges
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
non-returnable items
To start a return or exchange request, please use the Exchange/Return
Simply submit your request through the portal within 72 hours of receiving your order. Our team will then guide you through the next steps, including cancellation scheduling and applicable shipping fees.
Requests submitted outside the 72-hour window will not be accepted.
Once we receive your returned item:
Please allow up to 5 business days for inspection and refund processing.
You will receive an email confirmation once your refund has been issued.
Returns
We will arrange collection of returned items at your convenience.
A collection fee will apply.
The fee will be confirmed during the return process and deducted from your refund.
Exchanges
Shipping fees also apply to exchanges.
Refunds are processed after the returned item has been received and inspected.
Refund Methods
Card Payments: Refund will be issued to the original payment method.
Transaction Fees
• A 3% online transaction fee will be deducted from refunds for orders paid via credit/debit card.
The exchange shipping fee must be paid upon receipt of the exchanged item.
All applicable shipping fees will be communicated during the process.
We take pride in delivering premium-quality pieces. Please make sure to review the size guide carefully before placing your order